19 July 2013

Makemytrip.com - Review

With the travel posts done, now comes the "much-awaited" review of makemytrip.com. :-p

I will first give a description of our interaction with the company and then provide the pros and cons.

When hubby and I decided to go to Singapore - Malaysia for our vacation, we checked out a few different tour operators and then based on cost-benefit analysis, finalized on makemytrip.com. During our research on various operators, we had already decided on which tour suited us best - based on no. of places, cost, no. of days and the pre-decided dates of the tours.

The first thing before finally deciding to go with makemytrip was to check the websites of the hotels which they were providing and decide whether we were fine with them. We did not much like the look of Cherry Loft Apartments which they were providing for Singapore, but decided to go ahead since any place in Singapore couldn't be that bad. Tip: Always check out the websites of the hotels being provided before deciding to book.

Once we had finalized on the trip to take, we called up the number provided for customer care rather than booking online (which provided INR500 discount per person) since we had a lot of questions which needed to be answered before we finalized the trip. The customer care number "eventually" directed us to a "Travel Specialist" (TS). It would take a long stretch of imagination to think of the TS as a 'specialist' as he knew very little about the travel aspect of the trip. We asked him our queries, of which he could only answer a few and said that he would get back to us on the rest after confirming.

The good thing about getting in touch with the TS was that he made us aware of a much bigger discount that we could get by booking through a specific credit card (which we happened to have!) - INR3,500. So we were happy with the discount and his answers and decided to go ahead and book the tour. Tip: Instead of taking the online discount, please first talk to a TS and see whether you can get a bigger discount.

The TS gave us a list of documents which were required for the visas and on our insistence, agreed to send a man over to our home to pick up our passports and documents. Before this was done, we had to pay a token amount so that the ball could start rolling (~20% of the total cost).

The delays started once the documents had been picked up. We had to chase the TS for the visas and tickets and these were delivered to us just 3 days before we were to travel (on full payment of the tour cost of course). This led to a bit of hassle and we did end up shouting at the TS and other customer care people before we got the docs! Tip: start checking with the TS within days of submitting your docs on when you will receive the tickets, visas and other docs.

But finally we had the docs, the visas and our tickets, and they mailed our itinerary, and we were ready to travel! :) This smile was wiped out at the check-in counter of the airlines where we were informed that our seats had already been chosen by makemytrip and surprise, surprise - hubby and I were NOT seated together. When we got into the plane, we could not get 2 seats together and this of course led to a bad start to the journey :( Tip: Tell the TS not to choose your seats in advance. Better to select them at the airport yourself.

Anyways, we reached Malaysia, and were pleasantly surprised by the hotel, which was really good and we got a suite .. yay! Both the hotels in Malaysia were quite good and so was the guide (though we did find him a bit rude - but in hind sight we realize that people in Malaysia and Singapore tend to be rude in general).  

It was on to Singapore, and as we had said, we did not like the look of Cherry Loft Apartments much on the website and in reality, it was quite ok. The rooms were clean, but we had trouble with hot water which the reception was unable to handle and we had to make do with cold water. Also, there was no one to take our bags to our rooms (we had rooms on the top floor and the elevator did not go up to the top floor!).

Also, the wonderful TS at makemytrip had not mailed the boarding pass (or it was called something similar) for the cruise and we were informed on the day we were supposed to board the cruise, that we need a boarding pass. Half of us did not have the boarding pass, and hence we called up the person who was managing the tour in Singapore. He assured us that he would have them ready when we returned to Cherry Loft in the evening and thankfully he did! Fortunately, the rest of the trip was fine except that we of course did not have seats together on the return flight (I want to whack the TS for this - how could he be so stupid to do this twice????).

So here come the pros and cons of makemytrip.com. I would suggest you research well on the hotels, itineraries and documents needed before you travel with them.

  • Relatively cheaper when compared to other tour operators. The relative cheapness comes from the fact that they do not provide most of the meals, their hotels are the cheaper ones and many of the more expensive sight seeing options (Night Safari, Singapore Flyer, Universal Studios, etc.) which other tour operators include in the cost are given as "optional" by makemytrip. This means that you should ideally add this to your tour cost before you do cost comparison with other operators.
  • They provide more free time compared to other operators (due to the optional sight seeing). This is fine for people like hubby and me who prefer to explore on their own, but not for others who unfamiliar with how to travel on their own.
  • Some of the hotels they provide are not that great.
  • Since they do not provide all meals, can be a problem for vegetarian people (and adds to the tour cost).
  • Their management of the tour is below average (as you have read above).
Will I travel again with them? ---- I might, but I will surely research more and will only go on a particular tour if I am fine with all the hotels they are offering (in a package, they refuse to change a particular hotel even if you are ready to pay more).

If you have read the whole of this very verbose post, congratulations!

And do let me know if you have any questions! :)

So have you traveled with makemytrip? How was your experience?


  1. That is a shame about the water situation, but everything else sounds quite good! Thanks for sharing your experience!

  2. Very nice initiative. I thought makemytrip is best!
    Another travel post is up on my blog. Do check out and let me know :)

    Bong's Belleza
    Have a happy Tabloid Tuesday

  3. I love traveling, glad you had fun! Thank you for commenting on my blog, following you via bloglovin :)


  4. Nicr review. Will keep all points in mind.

  5. Somehow I love the whole process of booking the whole holiday myself..getting the best deals and planning itenaries!But this is a good thing to keep in mind if I ever book through make my trip!Hope u had a good trip!

    1. Hey Shreya. I too love the process of planning the trip. And thats why next time I think I will do it myself instead of relying on a tour ;)

  6. Good morning beautiful
    I just discovered your blog and love
    I like everything is super original
    Would you like us follow him? I would be thrilled if you decide to follow me because I really like your blog
    happy Saturday

  7. "much-awaited" review - I'm sure I'm the only one awaiting this :P

    cost benefit analysis - hard to shrug off an MBA :P

    Will I travel again with them? ---- I might - Greeeeeeeeeceee

    If you have read the whole of this very verbose post, congratulations! *takes a bow*

    1. Hehe .. the "much-awaited" was for you :-p

  8. i enjoyed all your pictures and how you shared your travelling experience with us fredaidehen.blogspot.com

  9. This is very useful website and very well reviewed dear :)

  10. Great post sweetie! Thank you for following me, now following you back via GFC and Bloglovin!!


  11. Thanks for your sweet comment!
    I'd never heard of this website before so thanks for sharing!

    Have a wonderful day,

  12. Excellent post. Well researched. N congratulations to me for reading it completely. ;0


    P.S. You should have a FB (blog) page.

  13. Great post!!!

    Marisa Silva

  14. Definetely a great review, love it!!



  15. This comment has been removed by the author.

  16. wow! a great review! so, i have to more careful to pick the travel before.

    Thank you so much for visited, commented me. And I just followed you on bloglovin' and GFC ! And I'm waiting you to follow me back through bloglovin' and GFC


  17. Hi, great post and very useful.

    Thanx for visiting my blog, I like an idea to follow each other - from now I'm following you on Bloglovin and GFC, thanx in advance for following me back. ;)and I'm waiting for your next posts.

  18. No, I never booked a trip with them and yes, I read till the end! I liked your suggestions and liked the cartoon very much, ans the Alaska trip :) Yes, it's important to check everything we can and so to make the best of beautiful trips!

    1. Thanks for reading the whole post :)

  19. Would we follow each other on gfc and bloglovin, what do you mean? :) ♥ Isa

  20. so great, honey!!!

    I would be happy to see your looks on www.Starpiq.com - a fashion community that I have created and need your support.

    many kisses,



    1. Sure, Nicoleta. Will check out Starpiq.

  21. oh my goodness I WISH I read this earlier. We didn't travel too much until recently... and I can't tell you how much of a hassel it is if you don't know some of these inside tips you just talked about. Who knew that planning a trip could be so complicated? Especially international trips! I suppose it doesn't have to be! Anyways, thanks for this.. and will definitely bookmark it if we plan another big trip soon!


    1. Hope you find it useful the next time you plan a trip :)

  22. These are some good tips, and I know little to nothing about travelling. I usually travel with my parents, but travelled with friends this year and just used a holiday advisor Thomson, and they were really good. :) Also, thanks for commenting on my blog, and sure! I'm your newest follower. :)


  23. Thanks for visiting my blog ^_^
    I love your proposal of following each other on GFC and Bloglovin. I'll wait your start, ok?

  24. Thanks for the comment! Of course we can follow each other!

  25. Doesn't sound too bad. Are they really rude over there? Thank you for following. I followed you back on google+. Of course we can follow on Bloglovin too. I already followed. Now it's your turn.

    xx Mira


    1. Yes, they are a bit rude.
      I am following you back :)

  26. Hi dear... I appreciate you taking the time to visit :) his sounds like a really interesting alternative to booking a holiday

  27. Great post! XoXo i waiting for you on my blog!


  28. Great post and good review! it's very usefully to know your travelling experiences!


  29. I also check online for the hotels reviews and website, I am a bit obsessive compulsive when it comes to hotels and I have to find out everything in advance ;) Great tips !

    Fashion and Cookies
    Fashion and Cookies on Facebook

    1. I can understand that Vale :)

  30. Perfect review. thank you for sharing it with us.
    Dusana :-)


  31. Love your reviews honey!!!
    We are following already on GFC and Bloglovin, wait for you.

  32. Nice post sweets.....
    may be we can follow each other..!!
    Keep in touch

  33. Wow! I love your blog! :)
    Follow? ;)
    Visit my blog dyverst.blogspot.com

  34. Please could u follow us back on bloglovin and gfc?

  35. Hi sweety, wanted to wish you well for the week ahead.

    1. So sweet of you, Sam! Thank you :)

  36. i follow you on the GFC and can you follow me back? :)

  37. Anonymous30.7.13

    Great tips !!!


  38. Looks like you had plenty of ups and downs! Glad you had fun overall =)

    Corinne x

  39. so helpful!

    following now, hope you follow back.



  40. Wonderful post; I loved it!xo
    Follow me on GFC and Bloglovin’ and I'll follow back! Let me know when you’re done over on my blog:)x
    Also, I have a giveaway going on in my blog. Feel free to enter it HERE
    Teeniolect on Bloglovin’

  41. hola guapa precioso blog yo ya te sigo desdes gfc y bloglovin espero tu tambien estes siguiendome besoss. http://dolcevirginia.blogspot,com.es

  42. hello. i follow u) next - ur step. Nice blog!

  43. This reminds me of my trip to Spain, and then obvious the purchase there still a great moment..I bought my favorite black leather jacket

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